Frequently Asked Questions
1. How can I place an order?
To order, visit the desired product page, select any required options, and click "Add to Cart" or "Buy Now". Proceed to checkout to finalize your purchase.
2. How long does delivery take?
We deliver exclusively within the UK, and your order will typically arrive in 5-7 days.
3. Can I change or cancel my order?
Orders can be amended or cancelled within 12 hours of placement. Please contact our customer service promptly if you need to make changes.
4. What is your return and refund policy?
We offer a 30-day return policy on most items, provided they are returned in their original condition and packaging. Eligible returns will be processed and refunded upon inspection.
5. How can I track my order?
Once dispatched, you'll receive a confirmation email with a tracking number. Use this on our "Track Your Order" page to monitor your package's progress.
6. Is it safe to shop on your website?
Yes, our website uses SSL encryption to ensure your information remains secure. We never store your credit card details.